Returns & Refund Policy

This policy outlines the conditions under which goods may be returned. Please read carefully before arranging any return.

We understand that plans can change. If you need to return goods, you may do so within 14 days of delivery, subject to the conditions outlined below.

All returns must be requested via email before any goods are sent back. Returns sent without prior approval may be refused.

To request a return, please contact:

info@nwcomposite.co.uk

Please include:

Your order number
Product details
Reason for return

Returns are accepted within 14 days from the delivery date.

If 14 days have passed since delivery, we are unable to offer a refund.

Goods must be received back within this period to qualify.

To be eligible for a return:

Goods must be unused
Goods must not be cut, installed or modified
Goods must be in original condition
Goods must be returned in original, undamaged packaging
All components originally supplied must be included

Any signs of use, damage, marking, scratches, dirt or alteration will result in the return being rejected.

This applies to all product categories, including:

Composite decking boards
Composite cladding
Wall panels
Flexible stone
Trims & accessories

If goods are returned in unsuitable condition, they will be rejected and stored pending customer collection.

All approved returns are subject to a 20% restocking fee.

This reflects handling, inspection, repackaging and administrative costs associated with returned building materials.

Customers are responsible for arranging and paying for return shipping.

We do not offer a collection service for returned goods.

Returns must be sent using:

A tracked service
Adequate packaging
Full insurance coverage

NW Composite is not responsible for goods lost or damaged during return transit.

Once returned goods are received and inspected, you will be notified via email regarding approval or rejection.

If approved, refunds will be processed to the original payment method within 5–7 working days, minus the 20% restocking fee.

If goods arrive damaged, this must be reported within 48 hours of delivery, with clear photographic evidence.

Do not install damaged goods.

We reserve the right to inspect or request return of faulty items before issuing a replacement or refund.

We strongly recommend ordering samples before placing large or full project orders.

Colours and finishes may appear differently depending on lighting conditions and screen settings. Viewing a physical sample allows you to assess tone, texture and suitability before committing to a larger purchase.

As building materials are heavy and costly to transport, returns are not encouraged for colour preference reasons.